FABB RYK CO / CUSTOMER CARE
Return & Refund Policy
Thoughtful purchases, with a clear return process.
30-day return requests
Contact [email protected] within 30 days of delivery with your order number and reason before sending a return. Change-of-mind returns must be unused, in original condition and original packaging. After authorization, returns go to 2 Impasse Des Primevères, 58160 Imphy, France. Customers pay return shipping to France for change-of-mind returns. We cover return shipping when the issue is our error, a damaged item, a defect or an incorrect item. There is no restocking fee.
Damaged, defective or incorrect items
Contact us with your order number, a description of the issue and, where helpful, photographs. We will arrange the appropriate next steps and cover return shipping for these cases. Necessary inspection of the product or damage to packaging does not automatically disqualify a damaged, defective or incorrect item from assistance.
Return authorization
Please obtain authorization and the return address from our support team before sending an item. Our authorized return address is the company address in France shown above.
Refunds
Returned items are inspected before a refund is approved. Once approved, the refund will be issued automatically to the original payment account within 10 calendar days. Your payment provider may take additional time to display the credit.
Your rights
This policy does not limit any rights that cannot be excluded under applicable law.